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Support

It's about commitment. Like a good marriage it is communication and information that builds successful relationships. The no compromise approach we take to design also applies to our dedication to customer service.

To the right you will find we have gathered information such as handbook downloads, catalogue requests and our details of our free "Platinum Care" scheme - offering a range of complimentary after sales services.

 

Downloads

We are and always have been committed to supporting our customers as much as we possibly can. To the right you will find some links to information we hope will help you get the most out of your Whyte purchase.

home / 
14 Folders , 16 Files
 Name Size Type Last Modified
1 2006 Bike Datasheets  -  Folder   October 06, 2011  
2 2007 Bike Datasheets  -  Folder   October 06, 2011  
3 2008 Bike Datasheets  -  Folder   October 06, 2011  
4 2009 Bike Datasheets  -  Folder   October 06, 2011  
5 2011Reviews  -  Folder   October 06, 2011  
6 Whyte 19  -  Folder   October 06, 2011  
7 Whyte 46  -  Folder   October 06, 2011  
8 Whyte E-120  -  Folder   October 06, 2011  
9 Whyte E-5  -  Folder   October 06, 2011  
10 Whyte JW-2  -  Folder   October 06, 2011  
11 Whyte JW-4  -  Folder   October 06, 2011  
12 Whyte PRST-1  -  Folder   October 06, 2011  
13 Whyte PRST-4  -  Folder   October 06, 2011  
14 Whyte Videos  -  Folder   February 27, 2012  
15 146-T-120-E-120 Supplementary Service Manual Edn1.pdf  1.1 mb  pdf  January 06, 2011  
16 2009 Whyte 19-905 Service and Instruction Manual.pdf  1.4 mb  pdf  April 03, 2009  
17 2009 Whyte E-120 Service and Instruction Manual.pdf  2.0 mb  pdf  April 03, 2009  
18 cycling_active_stirling.pdf  865.8 kb  pdf  November 12, 2010  
19 Warranty - Whyte Bikes Oct 2011.pdf  111.2 kb  pdf  October 06, 2011  
20 Whyte 19-800-900 Supplementary Service Manual Edn1.pdf  343.5 kb  pdf  January 06, 2011  
21 Whyte 19-901-905 Service Manual 2010 Edn1.pdf  1.2 mb  pdf  January 06, 2011  
22 Whyte Bikes 146 TT P-clip orientation info 2012-05-14.pdf  109.3 kb  pdf  May 14, 2012  
23 Whyte Bikes Mudguard Info 2012-04-27.pdf  303.6 kb  pdf  April 27, 2012  
24 Whyte Bikes pannier rack info 2012-05-08.pdf  256.0 kb  pdf  May 11, 2012  
25 Whyte C7-R7-CX Supplementary Service Manual Edn2.pdf  312.0 kb  pdf  October 12, 2011  
26 Whyte2011brochure.pdf  23.8 mb  pdf  August 23, 2010  
27 Whyte2012brochure.pdf  16.2 mb  pdf  August 05, 2011  
28 Whyte_19_Steel_Bike_Test.pdf  2.5 mb  pdf  October 11, 2010  
29 WHYTE_2011_SIZE_CHART_V6.pdf  49.3 kb  pdf  October 20, 2010  
30 Whyte_General_Instruction_Manual_Edn1.pdf  633.8 kb  pdf  February 07, 2011  

 

FAQs

  
 

"Can I buy my Whyte directly from Whyte or ATB Sales?"

We are committed to supporting our dealer network throughout the UK, and as such we never supply bikes directly. You will always get a better level of service and can get good advice about sizing and the right type of bike, in addition to safe bike set up and ongoing maintenance. To find your local dealer please click HERE.

"I've had a major crash on my bike, I don't know if its alright – what should I do?"

Firstly you should stop riding your bike, and take it to your local Whyte dealer for evaluation. The dealer should be able to inspect your bike to make sure its ok, or offer you advice what to do next if you've damaged a major part of the bike. Never ride your bike if you have any doubts about its strength.

"I think I've got a problem with my bike, that I think should be sorted under warranty - what should I do?"

You should take your bike to your local Whyte dealer for evaluation and inspection. The dealer should be able to advise if it is warranty or not. Should it be a warranty problem we are committed to resolving your problem as quickly and efficiently as possible.

"Where can I test ride one of those Whyte bikes ?"

Almost all Whyte dealers will have at least one Demo bike. Please call into your local dealer and discuss a test ride with them. Sometimes we are able to publish details or some organised test riders in partnership with a local Whyte dealer on the DEALER part of this website.

"I need a replaceable hanger for my Whyte Bike"

Most Whyte dealers will carry stocks of the replaceable dropout hangers we use on the Whyte models. If not they can order one from us.

"What size of bike do I need?"

The best place to find out what size of bike is right for you is your local Whyte dealer. He will be able to take into account your size, your proportions, what style of bike you want and the usage you want to put it to. The dealer may also have stock of a bike for you to try for size. It is almost impossible to give accurate advice by email or telephone

"Can I buy Whyte frames ?"

Yes you can ! We have a limited range of frames available for 2009 season, all available through your local Whyte dealer. Please click HERE for more information.

"What Car rack will suit my Whyte ?"

We do not specifically recommend any rack, there are so many types and combinations it is impossible for us to check them all. We prefer racks that will hold the bikes by the wheels and support the bike by the side (such as roof mounted racks or towbar mounted racks). Please ensure the rack will not require excessive force to clamp the frame – this especially applies to carbon frames.

"What shock length do I need for my Whyte model"

We will hopefully be adding this information to the technical part of the website shortly. In the meantime please contact your local Whyte dealer for advice.

"I need a spare part, how much is it?"


Please contact your local Whyte dealer for price and availability for all parts and accessorie.

  
     
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